This policy works alongside the signed quote, proposal, or service agreement for your project. If a project-specific term in that document differs from this general policy, the signed document applies to that project.
Requesting a cancellation or refund
Email info@inkamber.com with your project name, the service you want to cancel or discuss, and the reason. We will review the work completed, commitments already made, and any project-specific terms with you. Raising an issue early usually gives us the most options to resolve it fairly.
Before work starts
If work has not started and no non-recoverable third-party cost has been committed for you, we will discuss cancellation and any payment already made in light of the signed quote or agreement. Where a tailored concept or other agreed preparatory work has already been delivered, that work will be considered in the review.
After work has begun
A website project involves time spent on discovery, design, content, development, revisions and setup. If you cancel after work has begun, we will assess the portion of the agreed work completed, useful work delivered, and unavoidable costs. A partial refund may be appropriate where the facts and signed project terms support it; it is not automatically ruled out simply because a project has started. Equally, a refund may be limited where completed work or committed costs reasonably account for the amount paid.
Scope concerns and disputes
If you believe the work is outside the agreed scope or does not reflect an approved direction, contact us before treating the project as cancelled. We will review the quote, approved materials and relevant correspondence, then aim to agree a practical route such as clarification, correction, a revised scope, credit, or a partial refund where appropriate. This does not remove either party's rights under applicable law or the signed agreement.
Completed work and third-party costs
Completed and approved work is not ordinarily refundable merely because it is no longer needed. Costs paid or committed to third parties—such as domain registration or renewal, hosting, software licences, email services, stock assets or other subscriptions—are treated separately. Their refundability depends on the third party's own terms and on what the project agreement says. We will explain any known recoverable amount, but cannot promise a refund from a third party.
Managed hosting, care and recurring services
You may ask to cancel a recurring managed service by contacting us at the address above. We will confirm the applicable project agreement, the service status, and a safe handover or offboarding path where needed. Any project-specific notice, billing, minimum-term, renewal, data-transfer or ownership arrangements are governed by the signed agreement. Work already performed and third-party costs remain subject to the review described above.
Approved refunds
When a refund is approved, Ink & Amber will return it through the original payment route where reasonably possible. If that route is unavailable, we will contact you to agree a secure practical alternative. The timing and any processing constraints will be confirmed during the review rather than assumed in advance.
Contact
Questions about this policy can be sent to info@inkamber.com or discussed through the project enquiry form.